Return policy

Received your item and think this is just not working for me. Well lucky for you, you can return the unused item (Except for the items noted below) within 30 days of receipt of your item for a refund returned to your original form of payment.  

Please send an email to - [email protected]  - Note,  your name, order number and item that you would like to return. - Our customer service team will then review your message, and if approved for return will issue a return label.

International customers please note that we do not supply a return label. The cost of shipping any unwanted/unused items back to us will be your responsibility. And, for those bigger purchases, we highly suggest you consider putting insurance on your package. It's just a little step towards ensuring the safety of your return.

All items must be in original packaging.

Note: We do not accept returns on the following items:

Holiday/Seasonal - Halloween, Christmas, Easter, 4th Of July, Valentines

Pantry (Food)

Custom Ordered Items (Floor Cloths)

Furniture 

Sale - Clearance Items

Note -All Shipping costs (Original and our cost of the Return) are non-refundable and returns are subject to a 5% restocking Fee. 

All refunds will be credited to the original form of payment. 

- If your order was placed with a gift card/store credit, the refund will be credited back to the gift card.

International Customers are in char

We will process your credit/refund normally within five-seven days of receipt of the item and forward an email stating that all is completed. 

If you choose to decline a shipment and it is sent back to us as a "return to sender," please note that the cost of returning the package will be deducted from your final credit. Our return policy requires that customers sending back items are responsible for the shipping costs to return them to our warehouse.

Any items received outside of these express written terms will not be honored.

ORDER CANCELLATION AND/OR CHANGE ORDER

Please note that once an order has been placed, it cannot be changed or cancelled after 24 hours, as our warehouse begins processing it promptly. It's important to consider that certain items may require us to order from our vendors in order to fulfill your order and update our inventory. If an order is to be cancelled after the 24 hours mark and it still has not shipped, our return policy will be followed. 

DAMAGED ITEMS:

When your item is packaged, it has gone through a complete quality check, so we know when it went in the packaging all was just fine, but along the way to its destination things can happen.

If your online order arrived damaged or defective, just send an email with photos of the item and packaging to [email protected], along with your name and order number within 10 days of receiving the item.  We will email you back with information regarding a replacement or a full credit if the item is no longer available.  If the item is available a replacement will be sent, if the customer does not want a replacement, the guidelines for a return will be followed. (This is done to ensure customers do not damage items in order to get a refund for an item they no longer wanted) At times we may need the item sent back and we will issue a return label. As soon as we have received confirmation of pickup we will release the replacement or issue a credit)

Please note - due to the nature of some of our found items, each piece is unique and displays the natural markings and imperfections that comes with age and use. Rust, chips, fading, and markings are customary characteristics of our found vintage pieces. These items are NOT returnable

Unless otherwise stated, please keep all damaged items and packing material for shipping carrier to pick up within 14 days.